Heroine Sport now offers package protection to give our customers the best possible delivery experience. If you have added Heroine Sport Package Protection to your order, you can submit a claim at [email protected] with your order number and we will promptly work with you to resolve your issue through a refund or replacement order.

If your order contains Heroine Sport Package Protection, feel free to contact us about:

• Items that have been marked “delivered” yet you have not yet received them.

• Items that have been damaged from transit (please submit photos with your inquiry).

• Items that may be lost during transit.

If your order does not contain Heroine Sport Package Protection, feel free to still contact us at [email protected], but note that your order does not have 100% guaranteed package protection.

Please see our Shipping page for more details and FAQs.